General Return Policy
We want you to be satisfied with your purchase. If products purchased from www.clipaphone.com do not meet your expectations, you may return it with the packing slip within 90 days of purchase unless otherwise stated in the product warranty. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. Exclusions apply; please see the Non-Returnable Items list below.
Returned products must be in a new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Items with a gift receipt from the packing slip may be returned for an electronic gift certificate. Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.
Returning a product to us that is not in re-salable condition risks forfeiture of product.
Please follow these steps to return your purchase to us:
- Pack your item in the original packaging
- Include all original packing materials, manuals and accessories.
- Circle the item you are returning and write reason for return on packing slip.
- Please place your item for return inside another package for shipping. Do not use the product box or carton as your shipping box. Returns received in this condition will not be processed
- Include the packing slip or gift receipt sent with shipping confirmation; we will not accept returns without a packing slip or gift receipt.
- Send the return back to the Returns Center address listed on your Shipping Confirmation Email or Packing Slip. Most returns should be returned to: Clip-A-Phone Returns, 35 Love Lane, Ledgewood, NJ 07852.
- For proof of delivery, you must use a traceable carrier (UPS, FedEx, etc.)